Collection Manager

Why join Willa?

If you want to have a massive impact on the lives of millions and give freelancers and online creators the work & life they deserve, then this is the right place for you.

You will be joining a rapidly growing company who will provide a challenging and rewarding role with excellent career opportunities. We don’t have managers that manage managers, we have a flat hierarchy with clear lines of communication as we recognize that everyone has a key part to play in the success of the business.

Our success depends on our ability to build world-class products & technology together. As much as we enjoy spending time together, Willa is set up as a distributed team.

The role 👨‍🚀

We are looking for an experienced self-starter to take the lead on the day-to-day operations of collection at Willa. You'll be part of Team Money that focuses on collections, reviewing payment requests, client & partner risk, incoming payments, and withdrawals. As part of Willa's Money team, you will help shape and create a process for collection.

This is a fantastic opportunity for the right person to join a small and fast-growing team. We work cross-functionally to solve problems and identify opportunities as we build the ultimate payment solution for creators.

What you'll do 👨‍💻

  • Keep track of clients to identify outstanding debts
  • Follow-up with clients on overdue accounts.
  • Implementing collection policies and procedures to avoid excessive outstanding credit.
  • Creating and implementing a strategy to improve the collection of outstanding credit.
  • Negotiate payoff deadlines or payment plans
  • Handle questions or complaints
  • Investigate and resolve discrepancies
  • Comply with requirements when legal action is unavoidable

Who are you? 🙋

  • Bachelor's degree in finance, accounting, or a related field.
  • 3–5 year's experience working in a collection team.
  • In-depth knowledge of laws and policies related to debt collection
  • Expert abilities to communicate in a clear, concise, yet friendly/casual manner both verbally and in writing
  • Sharp analytical and problem-solving skills
  • Thrives in a fast-paced environment where Left today may be Right tomorrow

Nice to have 🌟

  • Experience building a collections team


Or, know someone who would be a perfect fit? Let them know!

United States

90012 Los Angeles Directions View page

Why join us?

Our mission is to provide true pain killers for freelancers, the workforce of the future. We have real impact on their lives.

At Willa, we aim to build world-class products & services, with financial services elegantly embedded.

  • You're a key part of our journey 🚀

    A substantial part of Willa is owned by the people that build the company. Like yourself. We have a generous stock option program where everyone gets included.

  • Remote work = Team work 💻

    Willa's success depends on our ability to build world-class products & technology together. As much as we enjoy spending time together, Willa is set up as a distributed team.

  • Fair benefits for all of us 😊

    → Balancing your life with flexible work hours and remote work

    → Keeping you healthy with good healthcare contribution

    → Competitive retirement plans & insurance packages

    → Technical equipment of your choice

    → Stock option program

Workplace & Culture

Being a part of Willa means being a part of something bigger. But we're also part of a great team. You know, one with truly nice and awesome people that are open, supportive and treat each other with respect. 

We're working hard to build a diverse company, building world-class services for a diverse target audience.

We have kids, parents, cats, grandparents, puppies and nothing of the previously stated. Regardless we want to make your life work! 

Already working at Willa?

Let’s recruit together and find your next colleague.


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